AI for Customer Support

Recent studies have shown the importance of Artificial Intelligence integration into customer support systems for business.

Customized AI technology provides solutions including advanced AI-Bots.

Both AI Chatbots and AI Voice Bots
AI-Bots for Customer Retention
AI-Bots for Upsell Opportunity
Operational Cost Reduction

CUSTOMER SERVICE 2024

No More Problems, Please

Current customer service programs are wrought with problems from bad customer communications, unanswered calls, frequent hangups, and many more, leaving customers frustrated and ready for solutions.

Businesses can now control customer communications and increase satisfaction by developing an AI Customer Support System that not only retains customers but provides opportunities to upsell and introduce new products/promotions.

We take it a step further by functioning as an AI as a Service company (AIaaS), meaning we not only develop the system we implement it for our clients as well.

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Customer Service Stats

Looking at the numbers helps to justify why businesses should re-evaluate their customer service system. Customer retention, upselling, and cost reduction are critical components.

Below are customer service stats and indicators.

91% of consumers reported poor customer service from companies they purchase from.
88% feel that the customer experience a company provides is as important as its product or services.
94% of customers say that positive service experiences make them more likely to purchase again.
90% of customers say that an immediate response is very important when they have a customer service question.
83% of people prefer to speak to someone to resolve any customer issue.

Most Importantly

48% of consumers switched brands due to better customer service by another company.

What do These Stats Mean...

Almost every customer service and call center statistic above shows that customers have high service standards.

They no longer want to settle for a poor customer service experience.

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AI Solutions: 2024 and Beyond

In 2024, Artificial Intelligence (AI) is rapidly becoming a vital component of customer service, based on customer feedback, to eliminate problems, speed up response time, and handle low-priority and high-priority issues.

The result is that using AI Tools for customer service will increase customer retention and can increase sales.

91% of large companies plan to increase investments in big data analytics and AI.
55% of professionals in growth companies say they will find out how to use AI to reach out to customers after every interaction.
80% of consumers say they would speak to a machine to avoid long wait times.
57% of consumers would rather speak with a conversational machine,
77.79% of people feel optimistic about AI for customer service interactions and feel that AI will positively impact their business performance.

AI-Bot System

AI Customer Inquiry System

Our AI-Bot system for customer service and support provides a low-cost powerful way to engage incoming inquiries to your business by handling and prioritizing them and then routing them based on specific input from each customer.

The result is dramatically increased customer satisfaction and increased revenue.

System Development

1. A Company-Specific Neural Network is Developed

First, we absorb relevant information about your company, and its products and services, to develop a neural network that includes all variables involved in customer communications. That includes:

Questions and answers specific to your company for customer inquiries.
Prioritizing inquiries that need immediate attention versus those that can be addressed later.
Identifying routing locations based on customer interactions.

AI Advantages

Using an AI-based customer service system helps streamline your business in several ways:

Eliminates the staff and time required to engage customers.
Identifies high and low-priority inquiries and routes them accordingly so you never miss important prioritized customer needs and low-priority inquiries are still handled correctly for customers.
24/7 availability for customer service.

Features

Customer Inquiry Solutions

The system is designed and programmed based on your current business and customer priorities.

Customer Inquiries: The AI-Bot system uses Machine Learning (ML) so that it can handle almost any inquiry a customer might have regarding your business or your products.
(We also offer a "Deep Learning Customized Program" that can be developed to handle more in-depth customer information including new and existing ordering information, current SKU and inventory information, pricing information, and many other functions required for customers. Ask us for more details.)
High-Priority: If the customer requires immediate attention, the system will recognize that the customer must be routed to a designated team member who can handle those problems.
Low Priority: The AI-Bot will first answer questions and then determine further communication options and solutions. (A typical solution is the send the customer to the "Priority Service Center" to leave a detailed message so that a service technician can call them back ASAP.)
Scheduling: If a customer requires a scheduled appointment or service call back then the AI-Bot will set up the appointment using a company calendar. The designated team member will also be alerted.

AI Attendant

2. AIaaS Integration

Next, we integrate the AI-Bot System into your business channels including the website, social media channels, landing pages, or any location where customers communicate with your business. It is an easy deployment, handled by our team, without business interruption.

Once integrated, the system will:

Begin to answer inquiries, direct them to the appropriate internal channels, and even make appointments.
For appointments: each customer will receive an email or text confirming the time and date.
For employees: designated employees will receive transcriptions via email so that they have the information necessary to communicate with the customer.